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What is Virgin America Thinking With Its New Dallas to Austin Route?
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I know I wasn’t the only one scratching my head last week when Virgin America announced it would use its precious gate space at Dallas/Love Field to fly to Austin. It seems crazy, right? It…
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Cranky on the Web – Growing Quickly, Rapid Rewards Changes, JetBlue Cakes
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In the Trenches: Debating Rapid Growth – Small Business Center We’ve been evaluating some opportunities to grow the concierge busy fairly quickly. We think the time is finally right to proceed if the right opportunity…
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Topic of the Week: At What Point Does Spirit Become a Threat?
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You know this question has been asked in US airline headquarters for years. Spirit is growing, so when is it a real threat? We’ve just seen a massive expansion in Atlanta with 9 new destinations…
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Southwest Alters Rapid Rewards Redemption Rates to Be More Opaque
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Last week, Southwest quietly let it slip that it was going to vary the number of points required to redeem for flights. This wasn’t something I was going to write about, but after giving Delta…
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US Airlines Ramp Up Effort to Stifle Middle East Carriers – What Do They Know?
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It looks like American, Delta, and United are getting a little nervous about those fast-growing carriers in the Middle East. It’s bad enough that the three have now banded together to push on the US…
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Cranky on the Web – Revisiting Social Media
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In the Trenches: Thinking About Social Media Again – Small Business Center Once again I take a look at our social media strategies. For those who are interested, I did start an Instagram account, but…
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Topic of the Week: Alaska Wants to Give American Its Mexico City Authority
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Here’s an interesting little tidbit that I came across on airliners.net this week. Alaska currently flies LAX-Mexico City once a day. It wants to give that authority to American, which will fly it twice daily…
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A Trip on Virgin America I Wish I Didn’t Have to Take (Trip Report)
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I realize I’ve done a lot of trip reports lately, but that’s because I’ve had some unplanned travel. This trip was the worst example of that. We had an unexpected death in the family, and…
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A Missed Opportunity: How American Should Have Responded to This Unhappy Traveler (Ask Cranky)
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This is a different kind of Ask Cranky. What started as a question about why American/US Airways keeps fares so high in the Pittsburgh-New York market turned into discussion about how the airline really dropped…
